Support

eTariff Implementation

Basic Tariff Customers
For Basic customers Venus Tech Inc. will implement the product within 48-hours after signup. For more information please contact our support department at: support@venustechinc.com

Premium Tariff Customers
For Premium customers Venus Tech Inc. will implement the product within 24-hours after signup. For more information please contact our support department at: support@venustechinc.com

Training

Venus Tech provides one time training after implementation regardless of the customer type. A detailed help document is available for product usage. For any other support issues please subscribe to one of our support plans.

Venus eTariff support plans

Regardless of the plan Venus Tech has a plan to support customer needs. We make sure your filing needs will be addressed in time with our exceptional customer service.

Basic Tariff Plan
The Basic Tariff plan supports all basic needs. For small tariffs we recommend cost effective Basic plan.

Premium Tariff Plan
For large tariff’s we recommend the Premium Tariff plan which includes analysis and faster response.


eTariff Support Task

eTariff Basic Plan

eTariff Premium Plan

New Feature Training
Yes
Yes
Unllimited support request
No
Yes
Bug report
Yes
Yes
Opening support ticket
Yes
Yes
Detailed Analysis
No
Yes
eTariff filing expert consultation (per Month)

0

1

eTariff filing expert response time

48 Hours

24 Hours

Initial response time

24 Hours

3 Hours

Support Hours

8AM to 5PM (USA, EST, GMT -5.00)

8AM to 5PM (USA, EST, GMT -5.00)

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